Frequently Asked Questions (FAQ)

1. What are your daycare hours? 

Our daycare hours are from 7:00 AM to 10:00 PM, every days of the week, including weekends and holidays. We understand that you may have a busy schedule, so drop-off and pick-up times can be flexible upon request.

2. How do I make a reservation? 

To make a reservation, you can make your selection online here in the website, or simply send us a message from the Contact us page. Our friendly staff will gladly assist you in scheduling your dog's stay.

3. Are you licensed and insured? 

Absolutely! We are a corporation in Canada and fully insured to ensure the safety and well-being of all the dogs in our care. Your dog's safety and security are our top priorities.

4. What should I bring for my dog's stay? 

Please bring your dog's food, any necessary medications, and their leash to make them feel comfortable during their stay. We will feed them and provide water bowls, as well as toys and bedding, so you don't need to worry about those.

5. Can you administer medications to my dog? 

Yes, we are experienced in administering medications to dogs. Just provide us with detailed instructions and medications, and we will ensure your dog receives the necessary care.

Note: we do not administer injections, sorry!

6. Are there any breed restrictions? 

While we believe that every dog deserves love and care, regardless of their breed, we cannot accommodate Pitbulls at this time. This is simply out of respect for the other dog owners that want peace of mind knowing their pups are in a safe environment.

7. Do you offer discounts for long-term boarding?  

Yes, we offer discounts for long-term boarding. Please contact us directly to discuss pricing and availability for extended stays.

8. Can I visit my dog during their stay? 

Of course! We understand that you may miss your furry friend, so you are welcome to visit during our business hours. However, we kindly request that you schedule your visit in advance to ensure we can accommodate you and minimize any disruptions to the other dogs in our care.

9. What happens in case of a medical emergency? 

The safety and well-being of your dog are our top priorities. In the event of a medical emergency, we will immediately contact you and, if necessary, seek veterinary care from our trusted local veterinarian. Rest assured, we will do everything possible to ensure your dog's health and safety.

10. Why the name Atlas Paws? 

We have 2 dogs of our own, Atlas and Gaia, both Golden Retrievers. The name Atlas Paws came from our dog Atlas, who is the kindest pup we've ever seen, and helps us immensely with socialization of newer dogs. 

11. How many dogs can you have at any given moment? 

Because we're offering a premium experience, we do not want to overcrowd our space. Our location at 161 Spadina Ave. has over 5,000 sqf and can easily accommodate dozens of dogs at any given moment, while our original location at 39 Niagara St. will continue to have up to 5 dogs, plus our own 2 dogs.

We tested different numbers of dogs and learned this amount is the right fit for our spaces and we can provide incredible care for all of them.

12. Do you also do any fostering? 

We have fostered several dogs over the years. We started this business out of pure love for dogs and wanting to be surrounded by dogs. If you check our mission statement, it's pretty clear our priority is always to have dogs and provide exceptional care for them. We continue to have fostering initiatives. 

13. How can I stay updated on my dog's activities? 

We love keeping you connected with your dog! You'll have access to live camera feeds, and we'll also provide regular updates and photos through WhatsApp and our social media account on Instagram. Follow us to see all the fun your furry friend is having!

If you have any other questions or need further clarification, please don't hesitate to Contact us. We're here to help!